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FAQ

What is UNIQUE Membership Program?

UNIQUE Membership is our way of thanking our loyal customers for choosing UNIQUE. As a member, you'll be rewarded with exclusive offers sent to you via email or catalogs. The program is free; simply shop like you always do - and get rewarded for it.

 

What are the benefits of UNIQUE Membership Program? 

Get rewarded with every purchase at UNIQUE! Receive free e- Coupon for your next purchase every time you have accumulated the desired points in each membership level.

·       Emerald Membership: For 250 UNIQUE Points, get a $ 25 e-Coupon+ 10 UNIQUE Bonus Points

·       Sapphire Membership: For 350 UNIQUE Points, get a $35 e-Coupon + 10 UNIQUE Bonus Points

·       Ruby Membership: For 450 UNIQUE Points, get a $45 e-Coupon + 10 UNIQUE Bonus Points+ Free UNIQUE Gift

·       Diamond Membership: For 550 UNIQUE Points, get a $55 e-Coupon + 15 UNIQUE Bonus Points+ Free UNIQUE Gift

 

How does it work?

You earn 1 point for every $1 you spend.

When checking out in-store, present your membership card. If you don't have your card, you can tell the UNIQUE associate your membership number or phone number. The associate will gladly look up your number and ensure that you receive your points.

When checking out online, be sure your UNIQUE Membership card number is on your My Account page at uniquecosmetics.com. Then, just make sure you're logged in before you check out, and your purchases will automatically be credited to your membership account.

How do I enroll in the UNIQUE Loyalty Program?

·       If you do not have an UNIQUE online account: Click "Login/Create Account" on the top. Click "Continue" to Create an Account. Follow the steps to create an online account and join our UNIQUE Loyalty Program.

·       If you have an UNIQUE online account: Log in to your account and go to My UNIQUE Points. Follow the steps to join our Loyalty Program.

·       Ask our store associates. They'll happily enroll you in the UNIQUE Loyalty Program. It's quick, easy, and incredibly worth your while.

 

What information do I need to provide to join?

To receive all the benefits of membership, you must provide your first and last name, street address, city, state, ZIP code, phone number, and valid email address. Providing your email address and opting in to receive emails from UNIQUE allows us to send you exclusive member offers.

Why join UNIQUE Membership?

·        Free Membership

·       Earn 1 point for every $1 you spend

·       Earn points on anything in-store, and on uniquecosmetics.com. No product exclusions

·       Earn points faster with special bonus-point offers.

·       Get invited to member-exclusive events.

·       View your points balance on your account

·       Free Upgrade

·       Bonus Points

·       Rewards on your purchase

·       Private discounts for members

·       Exclusive birthday gifts

Is UNIQUE Membership a credit card?

UNIQUE Membership is a free program that offers you benefits for your loyalty. That's it. So every time you shop, you earn more rewards.

What are the rules of the program?

Rules appear in the Program Terms and Conditions or you can contact us here.

How do I earn points in-store?

Every time you shop at UNIQUE, simply present your membership card at checkout. If you don't have your card with you, tell the associate your membership number or registered phone number. The associate will gladly look up your number and ensure that you receive your points.

How do I earn points online?

Make sure your UNIQUE membership number is on your My Account page at uniquecosmetics.com. Then, make sure you're logged in when you make a purchase, and your UNIQUE points will be added to your MY UNIQUE POINTS 3 days after your purchase.

When do my points appear in MY UNIQUE POINTS?

·       For in-store purchases, you earn points in 2 days.

·       For online purchases, points will be credited to your account within 3 days after your purchase.

Do all my purchases count toward my points?

You can earn points on all our products, including the gifts packages and gift cards. However gift cards receivers are not eligible for points as well as shipping charges, and e-Coupons (or other similar discount coupons).

 

How can I check my point balance?

By visiting the Loyalty Program section of our website www.uniquecosmetics.com you can find out your points balance and benefits in MY UNIQUE POINTS at your convenience! Simply enter your personal information and upon verification, you’ll have access to your privileges! 

How long are points valid?

Points will expire at the end of the quarter one year after the date they were earned. For example, points earned in January will expire at the end of the first quarter the next year.

 

How do I replace a lost card? 

In case of loss or theft of your UNIQUE Card, please approach cashiers at any UNIQUE Store to cancel your card and apply for a new one, or you can contact us here. Upon verification of your details, your earned points will be retrieved and transferred to your new card after seven working days.

 

 How are my UNIQUE offers sent to me?

Being a UNIQUE member we will get you updated on special offers & promotions! These updates will be sent via mailings, SMS or emails. To ensure you have access to all your privileges, do keep your personal information updated!

 

How do I apply a missing transaction to my account?

If you have the receipt from the purchase, log-in to your account, go to the contact us form and email us your missing problem.

Can I return an item?

We hope that you are delighted with your order. If you choose to return items because the product delivered is not what you ordered (including any Substitute Products),  or incorrect delivery all we can do for you it is to change the product with the corect  one. Unique Does not accept return after a product has been sold.

My statement shows that I have a certain amount of points, but I know I've spent more than this. What should I do?

Please contact our team and they will assist you.

Can I share my membership with a family member or friend?

Yes as long as the person has the membership number while shopping

Can I give my points to a friend or family member?

No, Unique points are not transferable

Does my member number change?

No, your member number stays the same.

Do I get a new UNIQUE Membership card?

YES, you will receive a new card every time you get upgraded to the next level

 

How can I check to see if I have any offers or points?

To check your points balance online, go to MY UNIQUE POINTS section.

Why do I need to activate my membership account on my online profile?

Linking your membership to your online profile allows you to earn points on online orders, as well as track your account status and points balance.

I forgot my login password to access. What do I do?

During the sign-in process, click the "Forgot your password?" link. A new password will be sent to the email address associated with your online account.

I forgot the user name I used when I signed up. What do I do?

During the sign-in process, click the "Forgot your user name?" link. Provide the email address associated with your online account, and your user name will be sent to you.

Are there any requirements for becoming a member?

You must be at least 13 years old to enroll in the program.

 

My family has more than one UNIQUE Membership card. Can we have additional UNIQUE membership card?

Yes, every family member can have one UNIQUE Membership Card. Just remember that memberships cannot be combined.

 

What if I forgot to use my rewards card during an in-store purchase or I didn't add my membership number to my online account during checkout?

Just have your receipt handy and contact our team for further assistance.

 

Do Diamond members earn points differently?

NO, Diamond members earn the same points, and their points never expire. How fabulous is that?!

What is Diamond membership level?

Diamond membership level is the VIP program tier with extra-special privileges that we use to reward our best members.

What are the benefits of being a Diamond Member?

In addition to the benefits you receive as an UNIQUE member, there are exclusive benefits to being a Diamond member:

·       Exclusive gifts (you must provide us with an email address to receive your gifts).

·       Points never expire.

·       Once you reach to the desired points in the Diamond Membership, you will get a 20% e-Coupon voucher on all our products. The e-Coupon is valid for one year.

How will my personal information be used?

Please visit our Terms and Conditions of our Loyalty Program

 

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